Job Description
Join our dynamic Oakland-based team as a Local Customer Service Representative and become the voice of our community! We're seeking passionate individuals to deliver exceptional support to Bay Area residents. This immediate-start opportunity offers competitive compensation, comprehensive benefits, and a chance to make a tangible impact in your own neighborhood. Our modern downtown office features collaborative workspaces, wellness programs, and career growth pathways. If you thrive in fast-paced environments and value authentic customer connections, apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound calls, emails, and live chats from Oakland customers with empathy and efficiency
- Resolve billing inquiries, technical issues, and service disruptions for residential clients
- Document interactions in CRM systems while maintaining 99% data accuracy
- Collaborate with local field teams to coordinate service appointments and follow-ups
- Identify upsell opportunities for community-specific service packages
- Participate in daily huddles to address neighborhood-specific trends
- Maintain 95% customer satisfaction score through personalized solutions
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in local service industry
- Proficiency with CRM software (Salesforce/Zendesk) and MS Office Suite
- Bilingual English/Spanish or English/Vietnamese certification required
- Valid California driver's license for occasional client visits
- Ability to work rotating weekends and evening shifts (4 PM - 8 PM)
- Pass background check and drug screening
- Local Oakland residency strongly preferred