Job Description
Join Cleveland Connect Solutions as a Remote Night Shift Customer Support Specialist! We're seeking dedicated professionals to deliver exceptional service from home while supporting our clients across Virginia and Ohio. This full-time night shift opportunity offers competitive pay, comprehensive training, and a supportive virtual team environment. Enjoy the flexibility of remote work with structured career advancement paths and performance-based incentives.
Why Join Us?
- 100% remote work setup with equipment provided
- Comprehensive paid training and ongoing development
- Health, dental, and vision insurance options
- Tuition reimbursement and career growth programs
- Collaborative virtual team culture with regular team-building events
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding billing, technical issues, and service plans
- Maintain detailed case notes in CRM systems with 98% accuracy
- Meet/exceed monthly performance metrics (AHT, CSAT, FCR)
- Collaborate with cross-functional teams for complex issue resolution
- Participate in continuous improvement initiatives
- Adhere to HIPAA/FCC compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Excellent verbal/written communication skills
- Ability to type 35+ WPM with strong computer navigation
- Quiet, dedicated home office space with reliable internet
- Flexible availability for night shifts (11 PM - 7 AM EST)
- Pass background check and drug screening
- Strong problem-solving and conflict resolution abilities