Job Description
Join our award-winning team as a Customer Service Representative in Oklahoma City! We're seeking passionate individuals to deliver exceptional support experiences. This immediate hire position offers competitive pay, comprehensive benefits, and rapid career advancement. Work in a dynamic environment where your contributions directly impact customer satisfaction and company growth.
Why Join Us?
- Start immediately - no waiting period!
- Full benefits package including health/dental/vision
- Paid training and professional development
- Collaborative team culture with recognition programs
- Modern downtown office with flexible scheduling options
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications accurately
- Document all interactions in CRM system with 100% compliance
- Collaborate with technical team to resolve complex issues
- Meet/exceed monthly performance metrics for efficiency and quality
- Identify upsell opportunities based on customer needs
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Basic knowledge of Microsoft Office Suite
- Positive attitude with problem-solving mindset
- Must pass background check and drug screening