Job Description
Join Nexus Solutions Group as a Remote Customer Service Representative and deliver exceptional support from the comfort of your home. We're expanding our team in Baltimore, MD and California to handle high-volume inquiries for our Fortune 500 clients. This fully remote position offers flexible scheduling, comprehensive benefits, and career growth opportunities in a dynamic work environment.
Our ideal candidates are tech-savvy communicators passionate about problem-solving. You'll resolve customer inquiries via phone, email, and chat while maintaining industry-leading satisfaction metrics. Enjoy a competitive salary, health benefits, and monthly performance bonuses—all while working remotely.
Responsibilities
- Resolve customer inquiries within 10-minute SLA across multiple channels
- Document interactions in CRM system with 99% accuracy
- Upsell products/services during high-satisfaction interactions
- Collaborate with tech team to resolve complex technical issues
- Participate in weekly training to stay updated on product knowledge
- Maintain 95% positive customer satisfaction score
- Contribute to process improvement initiatives
Qualifications
- 2+ years customer service experience in remote or hybrid setting
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- High-speed internet connection (minimum 50 Mbps)
- Quiet, dedicated home office space
- Ability to work flexible shifts including evenings/weekends
- Professional certification in customer service (preferred)
- Bilingual English/Spanish skills (highly desirable)