Job Description
Join our award-winning customer experience team as an Entry Level Customer Service Representative! We're seeking passionate individuals with exceptional communication skills to deliver world-class support to our diverse clientele. This immediate-start opportunity includes comprehensive training and clear career advancement pathways. Enjoy a collaborative environment with competitive benefits and performance-based incentives. If you thrive in fast-paced settings and love helping others, this is your perfect entry point into the dynamic world of customer service.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account details
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with support teams to escalate complex issues efficiently
- Meet/exceed key performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities and cross-sell relevant solutions
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or retail experience
- Exceptional verbal/written communication skills in English
- Proficient with Microsoft Office Suite and CRM platforms
- Type 40+ WPM with strong attention to detail
- Ability to multitask in high-pressure environments
- Positive attitude and resilience in challenging situations
- Available for flexible shifts including weekends/holidays