Job Description
Join Our Immediate Hiring Event in Kansas City, MO!
We're seeking dynamic Customer Service Representatives to join our award-winning call center team. This full-time position offers competitive pay, comprehensive benefits, and rapid onboarding. No experience required – we provide paid training!
Why MetroCall Solutions?
- Immediate start dates available
- Health, dental, and vision insurance
- 401(k) with company match
- Performance-based bonuses
- Advancement opportunities
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries regarding products/services
- Document interactions in CRM system
- Meet/exceed performance metrics (call quality, resolution rate)
- Collaborate with team members to improve processes
- Participate in ongoing training programs
- Uphold company standards for customer satisfaction
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills (verbal/written)
- Ability to multitask in fast-paced environment
- Basic computer proficiency
- Positive attitude and problem-solving mindset
- Reliable transportation to our downtown KC location
- Flexible availability (including weekends)
- Passion for helping others