Job Description
Ready to launch a high-impact career? Apex Support Solutions is currently hiring Customer Service Representatives in Austin, TX, and we are proud to offer paid training to all new hires.
We are looking for enthusiastic, empathetic individuals who want to make a difference. Whether you are entering the workforce for the first time or looking to switch industries, our comprehensive training program ensures you have the tools and knowledge to succeed. Join a supportive team culture that values your growth and rewards your performance.
Why Join Us?
- Paid Training Program: Start earning while you learn.
- Competitive Pay: Base rate starting at $18.00/hr with performance bonuses.
- Full Benefits Package: Medical, dental, and vision insurance from day one.
- Career Growth: Clear pathways to team lead and management roles.
Responsibilities
- Handle Inbound/Outbound Calls: Provide exceptional support to customers via phone, email, and chat regarding products and services.
- Resolve Inquiries: Troubleshoot issues and provide accurate information to ensure high customer satisfaction scores.
- Manage Customer Accounts: Update account information accurately in our CRM systems and resolve billing inquiries.
- Product Knowledge: Stay up-to-date on company policies, products, and promotions to answer questions confidently.
- Escalation Management: Identify complex issues that require further assistance and route them to the appropriate department efficiently.
- Documentation: Maintain detailed call logs and records in compliance with company standards.
Qualifications
- Education: High School Diploma or GED equivalent required.
- Communication: Excellent verbal and written communication skills with a professional telephone manner.
- Computer Proficiency: Must be comfortable navigating multiple software applications and CRM systems.
- Problem Solving: Ability to think critically and resolve issues under pressure.
- Reliability: Consistent attendance and punctuality are essential for this role.
- Language: Bilingual (English/Spanish) is a plus but not required.