Job Description
Join our award-winning customer service team in Oklahoma City and make an immediate impact! Heartland Connect Services is seeking passionate Local Customer Service Representatives to serve our growing client base. Enjoy a supportive work environment with competitive pay, comprehensive benefits, and opportunities for career advancement. We offer on-the-job training and a flexible schedule to accommodate your lifestyle. If you're a people person with excellent communication skills and a drive to succeed, apply today and start your career journey with us!
Responsibilities
- Provide exceptional customer support via phone, email, and in-person interactions
- Resolve customer inquiries and issues efficiently while maintaining a positive tone
- Document all interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Identify opportunities to improve customer experience workflows
- Meet daily performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Must be authorized to work in the United States
- Valid Oklahoma driver's license (for occasional local travel)