Job Description
Join our award-winning team as a Customer Service Representative in Cleveland, OH! We're seeking motivated individuals for immediate hire positions with comprehensive paid training. This role is perfect for career changers, recent graduates, or anyone looking to launch a customer service career. Enjoy competitive pay, benefits, and a supportive work environment. Apply today and start your new career journey!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve customer inquiries regarding products, services, and account information
- Document interactions in CRM systems with accuracy and timeliness
- Collaborate with team members to escalate complex issues when needed
- Meet or exceed performance metrics for resolution time and customer satisfaction
- Identify opportunities to improve customer experience and service quality
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience or transferable skills
- Exceptional verbal/written communication abilities
- Strong problem-solving and conflict resolution skills
- Proficiency with Windows OS and CRM software
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and commitment to teamwork