Job Description
We're seeking a passionate Customer Service Representative to join our dynamic team in Atlanta, PA. This is an immediate hire position with same-week start dates! As the first point of contact for our valued clients, you'll deliver exceptional support while resolving inquiries efficiently. If you thrive in fast-paced environments and excel at building customer relationships, apply now to jumpstart your career with us.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism and empathy
- Resolve product inquiries, billing issues, and service complaints promptly
- Document all interactions in CRM systems while maintaining data accuracy
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics including CSAT scores and resolution times
- Proactively identify opportunities to enhance customer experiences
- Participate in ongoing training to master product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional communication and active listening skills
- Proficient in CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in high-volume environments
- Strong problem-solving and conflict resolution abilities
- Flexible schedule availability including evenings/weekends