Job Description
Join our award-winning customer service team in Fort Worth! We're seeking motivated individuals to provide exceptional support through inbound/outbound calls. Enjoy competitive pay, comprehensive training, and immediate start opportunities. Perfect for career changers or those seeking stable employment with growth potential. Apply today and start your new career tomorrow!
Responsibilities
- Handle 50-80 daily inbound/outbound customer calls
- Resolve inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics (call quality, resolution rates)
- Document interactions accurately in Salesforce
- Collaborate with team leads to improve processes
- Upsell products/services when appropriate
- Adhere to PCI compliance standards
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Type 35+ WPM with 95% accuracy
- Proficient in Microsoft Office Suite
- Ability to work flexible shifts (evenings/weekends)
- Clear, professional communication skills
- Basic knowledge of call center software
- Background check and drug screen required