Job Description
Join Coastal Connect Solutions as a Customer Service Representative in sunny Virginia Beach! We're hosting an exclusive hiring event for motivated individuals ready to start immediately. As a key member of our support team, you'll deliver exceptional service to diverse clients while enjoying competitive pay, comprehensive benefits, and a dynamic work environment. No experience required – we provide full training!
Our modern office features collaborative spaces, flexible scheduling options, and opportunities for career advancement. Enjoy Virginia Beach's coastal lifestyle while building a rewarding career in customer service. Apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM system with 100% accuracy
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve service processes
- Participate in ongoing training and development programs
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Positive attitude with problem-solving mindset
- Reliable transportation to Virginia Beach office
- Availability for flexible shifts including evenings/weekends