Job Description
Join our award-winning customer experience team in Austin! We're seeking passionate individuals to deliver exceptional support and drive customer loyalty. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth in a dynamic environment. Perfect for those ready to make an impact from day one!
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions and maintain accurate CRM records
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for resolution times and satisfaction
- Proactively identify upsell opportunities based on customer needs
- Participate in ongoing training to enhance product knowledge
- Maintain positive brand representation in all interactions
Qualifications
- Minimum 1 year customer service experience
- Strong verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to multitask in fast-paced environment
- High school diploma or equivalent required
- Flexible availability including evenings/weekends
- Typing speed: 40+ WPM