Job Description
Join our dynamic team at Apex Solutions Group as a Weekend Call Center Specialist in Charlotte! We're seeking energetic professionals to deliver exceptional customer experiences during high-demand weekend shifts. Enjoy competitive pay, flexible scheduling, and a supportive environment with growth opportunities. Our state-of-the-art facility in University Research Park offers modern amenities and a collaborative culture. Perfect for students, parents, or anyone seeking work-life balance. Apply today to start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Participate in ongoing training programs
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent required
- 6 months+ customer service experience preferred
- Strong communication and problem-solving skills
- Ability to type 30+ WPM with accuracy
- Weekend availability (Sat/Sun 8am-8pm)
- Proficient with Windows OS and basic software
- Positive attitude under pressure
- Background check required