Job Description
Join our award-winning team as an immediate-hire Customer Service Representative! We're hosting a hiring event in Oklahoma City for motivated professionals ready to make an impact. This full-time position offers competitive pay, comprehensive benefits, and rapid onboarding. As the frontline of our client experience, you'll transform customer interactions into loyalty while growing your career in a supportive environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining 95%+ accuracy
- Collaborate with support teams to resolve complex escalations within 24 hours
- Proactively identify opportunities to enhance customer satisfaction metrics
- Master product knowledge through continuous training modules
- Meet/exceed monthly KPIs for resolution time and CSAT scores
- Participate in cross-functional improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Exceptional communication and conflict resolution skills
- Proficient in CRM platforms (Salesforce, Zendesk) and MS Office
- Ability to multitask in fast-paced setting with minimal supervision
- Available for evening/weekend shifts during peak seasons
- Passion for continuous learning and adaptability
- Must pass background check and drug screening