Job Description
Join our award-winning customer support team in Louisville and start your career immediately! We're seeking passionate individuals to deliver exceptional experiences for our Fortune 500 clients. Enjoy modern facilities, comprehensive benefits, and a collaborative culture where your voice matters. No experience? No problem! We provide paid training and rapid advancement paths. Apply today to begin your journey with us!
Responsibilities
- Handle 80+ daily inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, product issues, and service disruptions using CRM tools
- Document interactions accurately in Salesforce while maintaining HIPAA compliance
- Collaborate with technical teams to troubleshoot complex customer scenarios
- Meet/exceed quality metrics (CSAT, FCR, AHT) through continuous improvement
- Participate in daily huddles to share best practices and process updates
- Identify upsell opportunities for premium services during customer interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience in BPO or retail
- Proficiency with CRM software (Salesforce/Zendesk) and MS Office Suite
- Exceptional active listening and de-escalation skills
- Ability to type 45+ WPM with 98% accuracy
- Flexible schedule availability including nights/weekends
- Positive attitude and resilience in high-volume environments
- Valid US work authorization and clean background check