Job Description
Are you looking for a rewarding career in customer service with zero prior experience? Summit Contact Center is currently hiring enthusiastic individuals for our paid training program in Chicago, Illinois. We believe in growing our own talent, which is why we offer comprehensive paid training to all new hires. Join a dynamic team where your growth is our priority. No prior call center experience is necessary—just a positive attitude and a willingness to learn. We are seeking reliable candidates to join our growing Illinois team.
Why Join Us?
- Full Paid Training: No need to pay for expensive classes; we invest in you.
- Competitive Pay: Earn a solid income from day one of training.
- Career Growth: Clear pathways for advancement within the company.
- Flexible Scheduling: Options to fit your lifestyle.
Responsibilities
- Manage high-volume inbound and outbound customer calls with professionalism and empathy.
- Assist customers with inquiries regarding products, services, and account information.
- Resolve customer issues efficiently while adhering to company scripts and quality guidelines.
- Document accurate details regarding customer interactions in our CRM system.
- Collaborate with team leads to improve service quality and customer satisfaction scores.
- Follow up with customers to ensure their concerns have been fully resolved.
Qualifications
- High School Diploma or GED equivalent.
- Ability to pass a background check and drug screen.
- Basic computer literacy and typing skills (minimum 30 WPM).
- Excellent verbal communication and active listening skills.
- Reliable internet connection and a quiet workspace (if remote).
- Must be authorized to work in the United States.