Job Description
Join our award-winning team as a Customer Service Representative in Atlanta! We're seeking passionate individuals to deliver exceptional support experiences for our Fortune 500 clients. This immediate hire position offers competitive compensation, comprehensive benefits, and rapid career growth opportunities. No experience required – we provide paid training!
Our dynamic downtown office features modern amenities, flexible scheduling options, and a culture built on recognition and advancement. Enjoy commuter benefits, health insurance, and tuition reimbursement as you build a rewarding career in customer service excellence.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account updates using CRM systems
- Collaborate with technical teams to resolve complex escalations
- Document interactions accurately in Salesforce and Zendesk
- Meet daily performance metrics (AHT, FCR, CSAT)
- Participate in continuous improvement initiatives
- Maintain product knowledge through ongoing training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficiency in Microsoft Office and CRM platforms
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Available for flexible shifts (including weekends)
- Pass background check and drug screening
- Authorized to work in the United States