Job Description
Join our award-winning team as a Customer Service Representative and become the voice of innovation! We're seeking dedicated professionals to deliver exceptional support during our critical night shift operations. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment that values your growth. Immediate start available for qualified candidates ready to make an impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex issues using our proprietary CRM system and knowledge base
- Document interactions accurately and maintain detailed case records
- Collaborate with cross-functional teams to resolve escalated concerns
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Participate in ongoing training to enhance product knowledge and soft skills
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM platforms (Salesforce preferred)
- Ability to thrive in fast-paced, nocturnal schedule
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; college degree preferred
- Typing speed: 40+ WPM with 98% accuracy
- Must pass background check and drug screening