Job Description
Join our award-winning team as a Customer Service Representative in Detroit! We're seeking motivated individuals to deliver exceptional customer experiences with immediate paid training. No experience required – we provide comprehensive onboarding to ensure your success. Enjoy competitive pay, benefits, and a supportive environment where your growth matters.
Why Join Us?
- Immediate start with paid training program
- Competitive hourly wage + performance bonuses
- Health, dental, and vision benefits
- Clear career advancement pathways
- Modern downtown Detroit workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently with empathy and professionalism
- Document interactions accurately in CRM systems
- Collaborate with team members to maintain service standards
- Meet/exceed performance metrics (quality, speed, resolution)
- Continuously improve product knowledge and service skills
Qualifications
- High school diploma or equivalent
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Basic computer proficiency (MS Office, CRM systems)
- Ability to work flexible shifts including weekends
- Positive attitude and customer-first mindset
- No prior experience required – training provided