Job Description
Join our dynamic team as a Customer Service Representative and kickstart your career immediately! We're hosting a hiring event for motivated individuals in Long Beach, CA. As a key member of our support team, you'll deliver exceptional service to diverse clients while enjoying competitive pay, comprehensive benefits, and rapid onboarding. Don't miss this opportunity to grow professionally with a company that invests in its people.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently using CRM systems
- Document interactions accurately in our customer database for seamless follow-up
- Collaborate with cross-functional teams to escalate complex cases and improve processes
- Meet or exceed performance metrics including resolution time and customer satisfaction scores
- Contribute to continuous improvement initiatives through feedback and suggestions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in call center or retail environment
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication and active listening skills
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including evenings and weekends
- Bilingual (English/Spanish) certification a significant plus