Job Description
Join our award-winning customer support team as a Customer Service Representative and deliver exceptional experiences to clients across Chicago and New York! We're seeking empathetic professionals to resolve inquiries, build relationships, and drive satisfaction—all with the flexibility of remote work. Immediate openings available for motivated individuals ready to make an impact.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% first-contact resolution rate
- Document interactions in CRM systems while maintaining 99.5% data accuracy
- Upsell products/services using consultative approach to exceed sales targets
- Collaborate with cross-functional teams to resolve complex escalations
- Meet weekly KPIs: 40+ calls/day, 30+ emails/day, and 95% CSAT scores
- Participate in continuous improvement initiatives for service excellence
Qualifications
- 1+ years customer service experience in high-volume environments
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional communication skills with neutral English accent
- High-speed home internet (minimum 50 Mbps) and quiet workspace
- Ability to work flexible shifts including evenings/weekends
- Associate degree or equivalent professional certification