Job Description
Join our award-winning customer service team in Boston! No experience required – we provide comprehensive training to launch your career in telecommunications. Enjoy competitive pay, flexible scheduling, and immediate start opportunities. Our modern downtown office offers a supportive environment with growth potential into leadership roles and competitive benefits including health insurance and retirement plans.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, service issues, and technical support requests
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs to enhance skills
Qualifications
- No prior experience required – we train all new hires
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 25+ WPM with accuracy
- Proficient with basic computer applications
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Boston location