Job Description
Join our award-winning customer service team as a Full-Time Customer Service Representative! We're seeking passionate individuals in Georgia and Virginia to deliver exceptional support experiences. No experience necessary – we provide comprehensive paid training to launch your career in customer service. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your growth is prioritized. Apply today and become part of a company that values its employees and customers alike!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions and maintain accurate records in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics including quality and productivity targets
- Identify opportunities to improve customer experience workflows
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal/written communication skills
- Proficiency with Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Customer service orientation with problem-solving mindset
- Willingness to work flexible hours including weekends
- Positive attitude and resilience under pressure
- Basic knowledge of CRM software (training provided)