Job Description
Join our dynamic team as a Local Customer Service Representative in Oakland, CA! We're seeking passionate individuals to deliver exceptional support while enjoying immediate hire opportunities and comprehensive paid training. Perfect for career changers and entry-level professionals, this role offers stability, growth potential, and the chance to make a real impact in your community. Our competitive compensation package includes hourly wages plus performance incentives.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and account-related issues using CRM systems
- Document interactions accurately in customer databases and maintain detailed records
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics including call quality and resolution times
- Proactively identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or call center experience
- Strong communication skills with clear articulation in English
- Proficient with Microsoft Office and basic CRM software
- Ability to multitask in fast-paced environment
- Reliable transportation to Oakland office location
- Positive attitude and problem-solving mindset