Job Description
Join our award-winning customer support team as an immediate-hire Customer Service Representative! We're seeking passionate individuals to deliver exceptional experiences for our diverse client base in Austin, TX. This full-time role offers competitive pay, comprehensive benefits, and rapid onboarding. Perfect for career changers or experienced professionals ready to make an immediate impact. Apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Proactively identify opportunities for process improvements
- Maintain detailed knowledge of products/services
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce, Zendesk, etc.)
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in fast-paced setting
- Basic technical troubleshooting knowledge
- Must pass background check/drug screening