Job Description
Join our award-winning customer service team at GlobalConnect Solutions! We're seeking dynamic individuals to deliver exceptional support experiences for Fortune 500 clients in Seattle's vibrant tech corridor. This immediate-hire opportunity offers competitive compensation, comprehensive benefits, and career growth pathways.
Our ideal candidates thrive in fast-paced environments, possess exceptional communication skills, and are committed to resolving customer inquiries with empathy and efficiency. Enjoy a modern downtown workspace, flexible scheduling options, and a supportive team culture that values professional development.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95% satisfaction target
- Resolve technical issues for software/hardware products using ticketing systems
- Document interactions accurately in CRM platforms (Salesforce) and maintain compliance standards
- Collaborate with technical teams to escalate complex issues and implement solutions
- Meet daily performance metrics including handle time, first contact resolution, and quality scores
- Participate in continuous training programs to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in tech or retail environments
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office suite
- Exceptional verbal/written communication and active listening skills
- Ability to multitask and prioritize in high-volume settings
- Flexible availability including evenings and weekends
- Positive attitude with problem-solving mindset and resilience