Job Description
Join our dynamic team immediately! We're urgently hiring Call Center Agents in Detroit, MI with comprehensive paid training.
Customer Connect Solutions offers a supportive environment where your career growth is prioritized. No prior experience required – we provide full paid training to equip you with the skills needed to excel. Enjoy competitive pay, performance bonuses, and a path to advancement within our rapidly growing company.
Why join us?
- Immediate start dates available
- Comprehensive paid training program
- Health benefits & retirement plans
- Positive team culture
- Opportunities for promotion
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to company policies and compliance standards
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent (required)
- Strong communication & active listening skills
- Ability to work in a fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Problem-solving mindset with patience
- Reliable internet connection for remote options
- Positive attitude and customer-focused mindset
- Willingness to commit to training schedule