Job Description
Join our dynamic team as a Customer Service Representative in Kansas City, MO! We're seeking immediate hires for full-time positions with same-week start dates. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your contributions matter. No experience necessary – we provide full training!
At Global Solutions Group, we empower our employees to deliver exceptional service while growing their careers. This is your opportunity to launch a rewarding career in customer service with a company that values professional development and work-life balance.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with team members to share best practices and escalate complex issues
- Meet performance metrics including call quality, resolution time, and customer feedback
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication skills with clear, professional verbal/written abilities
- Ability to navigate multiple software systems simultaneously
- Proven problem-solving skills with a customer-first mindset
- Reliable internet connection and quiet home office space (for hybrid roles)
- Previous customer service experience highly valued but not required
- Must be available for flexible scheduling including evenings/weekends