Job Description
Join Elite Customer Solutions as a Customer Service Representative and become the voice of our brand! We're seeking passionate individuals to deliver exceptional customer experiences through phone, email, and chat support. This immediate hire position offers competitive pay, comprehensive benefits, and career growth opportunities in our vibrant Louisville hub.
Why Join Us? • Weekly pay • Health/dental/vision insurance • Paid training • Flexible scheduling • Performance bonuses • Modern downtown office • Collaborative team culture
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (e.g., CSAT, resolution time)
- Collaborate with technical teams to resolve complex escalations
- Identify upsell opportunities for premium services
- Participate in monthly training sessions
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving and conflict resolution abilities
- Ability to work rotating shifts (including weekends)
- Type 40+ WPM with high accuracy
- Positive attitude and resilience in high-volume environments