Job Description
Join our dynamic team at ConnectCall Solutions and kickstart your career in customer service! We're hosting an immediate hire hiring event for motivated individuals in Kansas City, MO. No experience needed – we provide comprehensive training to ensure your success. Enjoy competitive pay, flexible scheduling, and a supportive work environment. This is your opportunity to grow professionally while making a real impact. Apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and policies
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to address complex customer issues
- Participate in ongoing training to enhance product knowledge
- Maintain positive brand representation in all communications
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to navigate multiple computer systems simultaneously
- Previous customer service experience preferred but not required
- Resilience under pressure and problem-solving mindset
- Availability to work flexible shifts including evenings/weekends
- Must pass background check and drug screening
- Basic computer proficiency with typing speed of 30+ WPM