Job Description
Join our award-winning customer service team and enjoy the freedom of remote work with weekly pay! ConnectCare Solutions is seeking passionate Customer Service Representatives to deliver exceptional experiences for clients in California and North Carolina. This fully remote role offers competitive compensation, comprehensive training, and a supportive virtual environment. Help us transform customer interactions into lasting relationships while building your career from home.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service-related issues on first contact when possible
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT, AHT, and FCR targets
- Identify upsell opportunities and promote company services appropriately
Qualifications
- 1+ years of customer service experience in a remote or hybrid setting
- Excellent verbal/written communication skills with professional phone etiquette
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk) and MS Office Suite
- Ability to multitask in a fast-paced virtual environment
- Strong problem-solving skills with a customer-first mindset
- High-speed home internet connection and quiet workspace
- Authorized to work in the United States