Job Description
Join our award-winning customer service team in Richmond, VA! We're seeking motivated individuals to provide exceptional support to local clients through phone, email, and chat channels. No prior experience required—our comprehensive 6-week paid training program will equip you with industry-leading skills in conflict resolution, CRM software, and product knowledge. Enjoy a supportive team environment, competitive benefits package, and clear career advancement paths. We value authenticity and empathy over experience!
Responsibilities
- Handle 50+ daily customer inquiries across multiple communication channels
- Resolve billing, technical, and product issues using Salesforce and Zendesk
- Document interactions accurately in CRM systems with 98% precision
- Collaborate with technical teams to escalate complex issues
- Meet/exceed monthly satisfaction score targets (CSAT >90%)
- Participate in continuous improvement workshops
Qualifications
- High school diploma or equivalent required
- Strong verbal/written communication skills
- Ability to type 35+ WPM with 95% accuracy
- Proficiency with Microsoft Office Suite
- Flexibility to work evenings/weekends (1 weekend/month)
- Valid US work authorization
- Passion for helping others and problem-solving