Job Description
Join our exclusive hiring event for Customer Service Representatives in Atlanta! We're seeking passionate professionals to deliver exceptional support experiences. This is your opportunity to launch or advance your career with immediate start dates and competitive benefits. Our client portfolio includes Fortune 500 companies offering dynamic work environments and growth pathways. All interviews and onboarding will be completed onsite during the event.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for response time and resolution
- Collaborate with cross-functional teams to improve processes
- Maintain detailed knowledge of product/service offerings
- Upsell additional services when appropriate
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in BPO or retail
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Type 35+ WPM with high accuracy
- Pass background check and drug screen