Job Description
Are you a night owl looking for a rewarding career?
Apex Support Solutions is currently seeking dedicated Night Shift Customer Service Representatives to join our elite remote team. We are expanding our operations to serve clients in the Omaha, NE and Ohio regions, and we need driven individuals to help us deliver exceptional support 24/7.
Enjoy the flexibility of working from home while earning a competitive salary with comprehensive benefits. If you thrive in a quiet environment and have excellent communication skills, this is the perfect opportunity for you.
Why Join Apex Support?
- 100% Remote: Work from the comfort of your home in Omaha, NE or anywhere in Ohio.
- Flexible Schedule: Stable night shift hours with competitive pay.
- Comprehensive Benefits: Medical, dental, vision, and 401(k) options.
- Professional Growth: Clear pathways for career advancement within the company.
Responsibilities
- Handle High-Volume Inquiries: Provide superior customer support via phone, email, and chat to clients in the Omaha and Ohio regions during the evening hours.
- Resolve Issues Efficiently: Diagnose customer problems and provide effective solutions or escalate complex issues to senior management.
- Product Expertise: Maintain a deep understanding of our products/services to ensure accurate information is delivered to every customer.
- Documentation: Accurately log all interactions, complaints, and resolutions into our CRM system for future reference.
- Quality Assurance: Adhere to strict quality standards and scripts to ensure brand consistency during every shift.
Qualifications
- Availability: Must be able to work full-time, night shifts (e.g., 10:00 PM - 6:00 AM) with a consistent schedule.
- Experience: Previous customer service experience is preferred; entry-level candidates with strong communication skills are encouraged to apply.
- Technical Skills: Must have a reliable high-speed internet connection and a quiet workspace free from distractions.
- Location Flexibility: Must reside in or be willing to relocate to the Omaha, NE or Ohio area.
- Education: High school diploma or equivalent required.