Job Description
Are you a people person looking to launch a successful career in customer support? Apex Connect Support is currently hiring Customer Service Representatives to join our growing team in Memphis, TN. We are a Work From Home company, offering the flexibility you need with the support of a leading industry provider.
Don't worry if you are new to the field—we provide comprehensive paid training to get you up to speed. This is a fantastic opportunity for individuals seeking local careers in Memphis with no prior experience required.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints with patience and empathy, aiming for high first-contact resolution rates.
- Accurately document customer interactions and account information in our CRM system.
- Collaborate with team leads and other departments to ensure customer satisfaction.
- Identify opportunities to upsell or cross-sell products and services based on customer needs.
- Stay up-to-date with product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or equivalent (Bachelor’s degree preferred but not required).
- Strong written and verbal communication skills with a friendly and professional tone.
- Basic computer proficiency and ability to navigate multiple software applications simultaneously.
- Reliable high-speed internet connection and a quiet workspace (Home Office).
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
- Willingness to learn and adapt to new processes quickly.