Job Description
Join our award-winning customer service team in the heart of Manhattan! We're seeking enthusiastic individuals to provide exceptional support to our diverse clientele. No prior experience required – we provide comprehensive paid training to set you up for success. This is your opportunity to launch a rewarding career in customer service with a leading tech solutions provider. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in NYC.
Responsibilities
- Handle inbound/outbound calls and digital communications with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account details
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex issues
- Meet performance metrics including call quality and resolution targets
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Proficient in multitasking and time management
- Ability to navigate multiple software systems simultaneously
- Positive attitude and resilience in high-volume environments
- Must be authorized to work in the United States