Job Description
Join ConnectCare Solutions as a Remote Customer Service Specialist and become the voice of excellence for our valued clients! We're seeking passionate individuals in the Fort Worth area to deliver exceptional support from the comfort of your home office. This full-time remote position offers competitive compensation, comprehensive benefits, and growth opportunities within a dynamic healthcare technology company. If you thrive in customer-focused environments and want to make a meaningful impact while working remotely, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, account, and technical issues using CRM systems (e.g., Salesforce)
- Document interactions accurately in compliance with HIPAA and company protocols
- Collaborate with internal teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; associate/bachelor's degree preferred
- 1+ years customer service experience in healthcare/tech industries
- Proficient with CRM software and Microsoft Office Suite
- Exceptional verbal/written communication and problem-solving abilities
- Reliable high-speed internet and quiet home workspace
- Ability to work flexible shifts including evenings/weekends as needed
- Strong attention to detail and commitment to data confidentiality