Job Description
Join our award-winning customer service team and make an immediate impact! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for our clients in Cleveland, OH. This full-time role offers rapid onboarding and competitive benefits. If you thrive in fast-paced environments and excel at problem-solving, apply today to start your career with us.
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Process orders, returns, and service requests efficiently
- Maintain detailed records in CRM systems
- Collaborate with support teams to resolve complex issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer service experience
- Proficient in Microsoft Office Suite
- Strong verbal/written communication skills
- Ability to multitask in high-volume settings
- High school diploma or equivalent required
- Experience with Zendesk or Salesforce preferred