Job Description
Join our award-winning customer service team at Global Solutions Inc. as a Customer Service Representative! We're seeking passionate individuals to deliver exceptional support experiences across Georgia and Virginia. Enjoy comprehensive paid training, competitive benefits, and a dynamic work environment where your growth is prioritized. As a key member of our support ecosystem, you'll become the voice of our brand while developing valuable communication and problem-solving skills. Apply today to launch your career in customer service with industry-leading training and advancement opportunities!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve technical issues and product questions using knowledge base resources
- Document customer interactions accurately in CRM systems for quality assurance
- Collaborate with technical teams to escalate complex issues effectively
- Meet or exceed performance metrics including CSAT and resolution rates
- Contribute to process improvements through feedback and innovation
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or retail environments
- Exceptional verbal/written communication skills and active listening abilities
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and Microsoft Office
- Ability to multitask in fast-paced digital and voice channels
- Strong problem-solving aptitude with attention to detail
- Must pass background check and pre-employment assessments