Job Description
Join our dynamic team as a Customer Service Representative in Minneapolis! We're hosting an immediate hiring event for motivated individuals who thrive in fast-paced environments. This is your opportunity to launch your career with a forward-thinking company offering competitive pay and flexible scheduling.
As the first point of contact, you'll provide exceptional support to our diverse client base through phone, email, and chat channels. We provide comprehensive training and career advancement opportunities for high performers.
Why Apply?
• Same-day interview opportunities
• Onboarding within 48 hours
• Performance-based bonuses
• Free parking and transit stipend
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and account modifications accurately
- Document interactions in CRM system with detailed notes
- Collaborate with billing and technical teams for complex issues
- Meet/exceed monthly performance metrics (handle time, resolution rate)
- Identify upsell opportunities during customer interactions
- Participate in weekly coaching sessions for skill development
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Proficient with Microsoft Office and CRM software
- Strong typing skills (40+ WPM) and multitasking ability
- Clear communication in English (bilingual a plus)
- Available for flexible shifts including nights/weekends
- Pass background check and drug screening
- Valid MN driver's license if field visits required