Job Description
Join our award-winning customer service team in Virginia Beach! Coastal Connect Solutions is seeking passionate Customer Service Representatives for immediate full-time positions with competitive pay and comprehensive benefits. As a key member of our support team, you'll deliver exceptional experiences to clients across diverse industries while advancing your career in a dynamic, growth-oriented environment. Apply today to start your journey!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with technical teams to resolve complex product/service issues
- Identify upsell opportunities to enhance customer satisfaction and revenue
- Adhere to SLAs while maintaining high-quality service standards
- Participate in ongoing training to master new products and processes
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a fast-paced environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask and prioritize under pressure
- Positive attitude with problem-solving aptitude
- Must be available for on-site hiring event on October 15th