Job Description
Join Sunshine Solutions Inc.'s dynamic team as a Part-Time Customer Service Representative in sunny Orlando! We're hosting an exclusive hiring event for passionate individuals ready to deliver exceptional support. Enjoy flexible hours, competitive pay, and a vibrant workplace culture while making a real impact on our community. No experience? No problem – we provide comprehensive training!
Why Join Us?
- Flexible weekday/weekend scheduling
- Health benefits available for part-time staff
- Opportunities for advancement
- Free parking and modern workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, product questions, and service complaints
- Document interactions accurately in CRM systems
- Collaborate with support teams to escalate complex cases
- Meet performance metrics for response time and resolution
- Maintain positive brand representation in all communications
- Participate in quarterly training sessions
Qualifications
- High school diploma or equivalent (GED)
- Basic computer proficiency with Windows OS
- Clear communication skills (verbal/written)
- Ability to multitask in fast-paced environments
- Customer service mindset with patience and empathy
- Available to work evenings/weekends (20-25 hrs/week)
- Must pass background check and drug screen
- Florida residency required (for local support needs)