Job Description
Join Detroit's premier customer service team! We're seeking motivated individuals to deliver exceptional support experiences. No experience needed—our comprehensive paid training program equips you with industry-leading skills. Enjoy competitive pay, career advancement opportunities, and a supportive team environment in downtown Detroit.
What We Offer:
- 2-week paid training program
- Health benefits after 90 days
- Performance-based bonuses
- Free parking
- Modern downtown workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues with empathy and professionalism
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, satisfaction)
- Collaborate with team members to improve service delivery
- Adhere to company protocols and compliance standards
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent required
- Strong communication skills (written/spoken)
- Ability to multitask in fast-paced environment
- Basic computer proficiency
- Positive attitude and customer-first mindset
- Reliable attendance and punctuality
- Must pass background check
- Willingness to work flexible shifts (including evenings)