Job Description
Join our dynamic team as a Local Customer Service Representative in Oakland, CA! We're offering immediate hire opportunities with comprehensive paid training to launch your career in customer support. Perfect for motivated individuals seeking stable employment with growth potential. Enjoy competitive pay, benefits, and a supportive work environment in the heart of Oakland.
Responsibilities
- Handle inbound/outbound customer calls and inquiries with professionalism
- Resolve customer issues using CRM systems and internal resources
- Process orders, returns, and service requests accurately
- Document interactions in customer databases with attention to detail
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed performance metrics for call quality and resolution time
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience or willingness to train
- Strong communication and problem-solving skills
- Ability to navigate multiple software systems simultaneously
- Reliable transportation to Oakland office location
- Flexibility to work rotating shifts including weekends
- Positive attitude and commitment to exceptional service
- Pass background check and drug screening