Job Description
Join our award-winning customer service team in New Orleans! We're seeking enthusiastic individuals to provide exceptional support via phone, email, and chat. No experience required – we provide comprehensive paid training. Enjoy competitive pay, flexible scheduling, and opportunities for advancement. Start your career today with one of Louisiana's top-rated employers!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency
- Flexible availability including weekends/holidays
- Pass background check and drug screen
- Valid government-issued ID