Job Description
Join Elite Customer Solutions as a Customer Service Representative and become the heart of our client experience! We're hosting an exclusive hiring event for motivated individuals ready to make an immediate impact in Tucson, AZ. As a key member of our support team, you'll resolve inquiries with empathy and efficiency while growing your career in a dynamic environment. Benefits include: Paid training, flexible scheduling, health insurance, and advancement opportunities. Event Details: October 15th, 9 AM - 3 PM at our downtown Tucson office. Walk-ins welcome!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and account modifications using Salesforce
- Collaborate with technical teams to troubleshoot complex issues
- Document interactions accurately in CRM systems for compliance
- Identify upsell opportunities during customer interactions
- Maintain product knowledge through weekly training modules
- Contribute to team performance metrics (CSAT, FCR, AHT)
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency in Microsoft Office and CRM platforms
- Typing speed: 40+ WPM with 95% accuracy
- Ability to work flexible shifts including weekends
- Spanish bilingual certification (strongly preferred)
- Experience with Zendesk or Salesforce (bonus)
- Pass background check and drug screening