Job Description
Join our dynamic team at GlobalConnect Solutions! We're seeking passionate Weekend Call Center Specialists in San Jose to deliver exceptional customer experiences. Enjoy competitive pay, weekend-only scheduling, and career advancement opportunities. Perfect for students, parents, or anyone seeking work-life balance. Apply today!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues efficiently
- Document interactions and maintain accurate case records in CRM systems
- Meet/exceed performance metrics for call handling and resolution times
- Collaborate with cross-functional teams to ensure seamless service delivery
- Participate in ongoing product knowledge training
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities and emotional intelligence
- Ability to work independently and adapt to changing priorities
- Proficient with CRM software and MS Office Suite
- Must be available Saturday/Sunday shifts (6am-6pm)
- Background check and drug screen required