Job Description
Join our elite customer support team and become the voice of innovation for Fortune 500 clients. We're seeking dedicated Night Shift Chat Support Specialists to deliver exceptional digital customer experiences while working from our state-of-the-art San Antonio facility. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment designed for professional growth.
Why Choose Us?
• Industry-leading training program
• Career advancement pathways
• Health/dental/vision coverage
• 401(k) with company match
• Paid time off & holidays
Responsibilities
- Deliver real-time text-based support via chat platforms for 50+ daily customer inquiries
- Resolve technical issues, billing concerns, and product-related questions with first-contact resolution
- Maintain detailed ticket documentation in CRM systems with 99.5% accuracy
- Collaborate with cross-functional teams during complex escalations
- Adhere to SLA targets while maintaining 95% customer satisfaction score
- Participate in weekly performance reviews and skill development sessions
Qualifications
- Minimum 1 year customer service experience in digital channels
- Typing speed of 60+ WPM with 98% accuracy
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Exceptional written communication skills in English
- Ability to multitask across 3-4 concurrent chat sessions
- Flexible availability to work 11 PM - 8 AM CT (Sunday-Thursday)
- High school diploma or equivalent (college preferred)