Job Description
Join our award-winning customer service team in Louisville and kickstart your career with an immediate hire opportunity! We're seeking passionate individuals to deliver exceptional support experiences while enjoying competitive pay, comprehensive benefits, and rapid career growth. Our modern, collaborative environment offers paid training, flexible scheduling options, and recognition programs for top performers. This is your chance to make an immediate impact while building a stable future with a company that invests in its people.
Responsibilities
- Handle customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and account-related issues within SLA targets
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with cross-functional teams to resolve complex customer concerns
- Proactively identify opportunities to improve customer satisfaction metrics
- Participate in ongoing training to enhance product knowledge and service skills
- Meet/exceed performance goals for call quality and resolution rates
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience in a fast-paced environment
- Exceptional verbal/written communication and active listening skills
- Proficiency with Microsoft Office and CRM software (training provided)
- Ability to multitask while maintaining attention to detail
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends based on business needs
- Positive attitude and commitment to customer-centric values